Return Policy
Mahalo for shopping with us. We want you to be completely satisfied with your purchase. If you are not entirely happy, we’re here to help.
Returns
-
You have 14 calendar days from the date of purchase to return an item.
-
To be eligible for a return, your item must be unused with tags attached and in the same condition that you received it.
-
The item must be in the original packaging.
-
Proof of purchase or receipt is required.
Non-Returnable Items
The following items are not eligible for return:
-
Gift cards
-
Items with tags removed or not in original condition
-
Final sale or clearance items
Refunds
-
Once we receive your returned item, we will inspect it and notify you of the status of your refund.
-
If your return is approved, we will initiate a refund to your original method of payment.
-
You will receive the credit within a certain number of days, depending on your card issuer’s policies.
Exchanges
-
Items must be unused, unworn, and in original condition, with all tags and packaging intact.
-
Proof of purchase (receipt or order confirmation) is required.
How to Request an Exchange
-
Contact us at gripnrip.hi@gmail.com with your order number and exchange request.
-
Our team will review your request and provide return instructions if eligible.
-
Once we receive and inspect the item, we will process the exchange within 5–7 business days.
Shipping
-
You will be responsible for paying your own shipping costs for returning your item unless the return is due to our error (e.g., you received a defective or incorrect item).
-
Shipping costs are non-refundable.